Customer Testimonials

As we are a family business that has traded for over 60 years, a great proportion of our business is repeat work. We try to go that extra length as we appreciate that we are retailing beautiful pieces that appeal to the discerning buyer and so always try to offer customer service that compliments this. This is easy for us to say and so below are some extracts from client emails that should hopefully put your mind at rest ..

I do not think I have received a more personal service from any other shop. They sent me my stuff immediately and checked twice if I have received them. Really impressed and I will shop from there again!

Highly recommended!

Nicoletta

Hi. Thanks for chasing the order. Yes it has arrived safely. I'm impressed with your customer service.
Thanks very much.
Best wishes,
James

Hello, i just want to let you know that I received the sofa today!
The condition looks great and nice seat comfort.
Thank you very much for arranging this order with kind care. My little one also looks happy, she climb the sofa and sing and down and climb...

Finally, I appreciate all of Innes members so much.
I think I have to order additional cushions and replacement cover in the not so distant future.
It would be best if you help me again at that time.
Best regards,
Natsuko

Hi June..Yes the parcel has been received all safe and sound…really appreciate your fine service (and that of Mooi to)…would highly recommend you folk.
Thanks
Glyn

I can confirm that table is ok, it's assembled and it is beautiful. Everything is in perfect condition. Thank you so much for amazing advice, competitive pricing and superb service including delivery. You are top class!
I wish you all happy holidays and I hope to contact you after New Year for more furniture related business.
Happy Christmas,
Armin

Wow! Here it is in our sitting room. We are delighted. Thanks so much for getting it to us before Christmas. Only thing that's missing at the moment is a glass of Champagne. This omission will soon be rectified!
Have a lovely Christmas break. Looking forward to another beautiful addition to our home. We'll be back!
Best wishes,
Richard and Kate.

Yes! Received promptly this morning, excellent service, many thanks,
Josie

Yes - received yesterday afternoon and working fine. Many thanks for excellent customer service and fast delivery.
Kind regards
Mark

Yes, safely received today and I was given a one hour delivery slot as requested.
Thanks very much for the excellent customer service - really superb. I will definitely purchase from Innes again.
Best wishes
Sara

Just wanted to send you a quick note that I received the sofa safe and sound. It came in super sturdy wooden crates that needed to be broken down on the street curb (you can imagine me and my building's superintendent's son furiously using a hammer to hack down the wooden crates on a busy New York street... it was quite the sight). But after all is said and done, the sofa arrived perfectly. Thanks so much for all of your help and for accommodating my international order. It all worked out in the end, and your level of service was top notch. Sofa is perfect too - well worth the effort.
Best,
Ravi

i know this feedback is very long overdue but I did want to say that the beds arrived shortly after you sent them out and we are thrilled! Thank you so much for arranging shipping to Singapore. While it was a little slower to get out of your warehouse than I was hoping, in the end of was seamless and efficient and the beds are just gorgeous in our boy/girl shared room.
I've recommended you to another friend looking for something similar so you may get another order from Singapore. I'm also keenly checking out your website every time your EDM comes into my inbox. :-)
Thanks again for great product and service.
Kind regards,
Carly

Thanks so much & for generally excellent customer service!
Ruth

Just wanted to get in touch to let you know that I got the rug down over the weekend and I am absolutely thrilled with it. The rug is in excellent shape, it looks great and it feels like a real quality piece. Thanks very much for all your help and for managing to sort it all out.
Kind Regards,
Steven

I just wanted to say how impressed I have been with the brilliant service I have received from you following my order for the Georg Jensen Cobra candles. The calls to let me know when delivery would be and then the follow up contact you made to make sure I was completely happy with my purchase, were above and beyond my expectations. I would recommend you to anyone concerned about purchasing online. 
Best regards
Myles
 
Good morning David,
 FANTASTIC!!!
 Best word to use when describing product and your service!
Thank you very much.
Regards, Alan
 
Comment: I just wanted to thank you for your excellent service. We only purchased a small item but your service was outstanding even to the extent of phoning to make sure our delivery had arrived. Of  course as a fellow Yorkshire person (relocated in the south) I would expect no less! Seriously though thank you for your care and having found your gallery I will definitely be checking in again.
Thank you.
Susi
 
Just to let up know this arrived safely and was very well received so thanks very much for all your help. Your customer service is brilliant!
Deborah 
 
I just want to thank you, Julie and your staff at Innes for going the extra mile on this order. The fact that the factory adjusted these lights to be compatible in the US --instead of just sending them and letting me find out when it was too late.. really genuinely appreciated. I LOVE the lights!! 
We have not hung them in the house yet but I'll update you when we do. 
Thanks again and cheers!
Tara
 
Hello
Yes the table is lovely and I've been really impressed by your customer service. 
I will definitely shop with you again.
Thank you
Vivien
 
Yes all received, thank you very much!
 I was super impressed with the service from your company and will recommend you to friends!
Rachel
 
Hello, thank you for your customer service follow-up call this morning.
We are absolutely delighted with the lamp and it now sits, pride of place, on our Eileen Gray table. I will be recommending Innes to my friends, most highly.
I am very impressed with your service and most grateful for the calls to confirm the order and delivery. 
Very best regards,
John
 
I am so pleased with my purchase from Innes. The service was exceptional, and my order arrived in perfect condition, many days before I could have expected it to arrive. Their selection is outstanding and reasonably priced. I will definitely order from Innes again in the future! Thank you!
Autumn
 
All style, all substance. Service with care, courtesy and astonishing attention to detail.I highly recommend Innes for all discerning customers who appreciate quality and flair.
Many thanks,
Martin
 
My mum LOVES the chair and was a HUGE success.
A complete surprise.
It was so good it was there on the day as when she unwrapped her presents, a lot of her friends arrived and admired it, if it hadn’t been there it wouldn’t have been such a good moment for her.
Thank you very much for making that happen for us, hugely appreciated!!!
Holly
 
Yes received everything thank you. It is perfect. The beds are all made up now and the girls enjoyed a good nights sleep. 
Thank you again for such wonderful and understanding customer service.  
Many thanks
Simone
 
Arm chair and footstool delivered on schedule. They look great in the flat.
Thanks for all of your help and not least for the gift which was very thoughtful.
 I will definitely be ordering from you again and will recommend to friends.
 Best, Des.
 
I am pleased to let you know that my order was delivered today without any problem.
I am very pleased with the bed and also would like to thank you for the great quality of your website and customer services.
Best regards,
Christine
 
This company knows the meaning of service to it's customers. Communicaions regarding your order made at every stage,including call or e-mail to assess your satisfaction on receipt of goods.Very courteous staff made telephone calls,goods delivered in high-quality packaging to preserve condition of items ordered. A wonderful selection of truly beautiful items offered to potential customers. A pleasure to find service at this level in the modern age of buying---thank you.
Norah

 
I just wanted to say I don't ever remember having such good customer service as I did following this order.....I made the order one evening, 
Received a phone call the next day confirming stock and arranging delivery the following day,
Received my superbly packaged (in bubble wrap for protection) delivery as arranged, then a phone call to check all was as expected.
If only all companies treated their customers in this way........ Many thanks - I'm loving feeling like a valued customer, not to mention my new stylish kettle....
Regards, Ann
 
I have received the lovely storage jars thank you.
I was very impressed with your level of service, a real pleasure doing business with you.
Regards Anne
 
Great timing. They were delivered this morning and all accounted for and in great shape thank you.  Look terrific.
As ever, the Innes service was superb and I have told many of my friends about you guys so I’m sure a few of the NZ orders are via those leads.
Cheers, Toby
 
I have. On time too. I built it in minutes and it's out in the garden being visited already! Thanks for the excellent customer service.
Lisa
 
Yes I'm pleased to confirm receipt of the walnut splitter and would add I'm very happy with the purchase, the prompt delivery and the efficient and friendly customer service received.
Kind regards Russell
 
The shipment was received well today. The packaging is so well protected and shows your professional.
Thanks so much for your excellent service and looking forward to shopping again with you!
Best regards, Tony
 
The light arrived with me on Tuesday in perfect condition. It now sits proudly opposite the other Fin light I purchased from you last year.
Thank you as always for your friendly and excellent service.
Regards Garry
 
Thank you for notification,Chris. Very happy to receive item whenever available. It is a lovely piece . The quality of your service to customer much appreciated as was the case when I last purchased item from you.
With thanks Norah
 
Just to say a big thank you for our Wishbone Chair which thankfully arrived at 10.25 on Saturday just as we were having a coffee and Birthday cake!
The chair is beautiful and my husband loves it.  He is now talking about purchasing another 5 so we can use them at dining table!
Thanks again for your asistance. Monica
 
Hello Julie, just to let you know the table arrived safely and Rob was here to unpack it. It was lovely for me when I walked in as it looked beautiful. My thanks to you and Sam for helping send photos etc which
helped with the process. We are both delighted.
Best regards Jackie
 
Yes received - thank you so much. Have very much appreciated the personal touch of the service you offer!
Regards Hannah
 
 
Thanks for your call today. Just to let you know the lamps have arrived. I haven't opened the boxes yet as we're still in the middle of unpacking chaos but I assume they are all present and correct
I would just like to say what a pleasure it has been dealing with Innes compared with the myriad of laughably bad furnishing suppliers I have had the misfortune to do business with during this house move!
Kind regards, Phil

Just to let you know the table and chairs arrived today and we are very pleased with them. Thanks for all your help with this and for the excellent customer service.
All the best, Deborah

Thank you for checking, the frame arrived safe and sound and is now in situ. Thanks again for such an excellent service.
Regards Natalie

Thank you very much. Your customer service is excellent. I will remember this for future purchases!
Dalia

The lights have arrived today, and I have inspected them for damage and defects. Everything is in perfect order, so I am a very satisfied customer. Thanks again for a great service.
Kind regards Jens

Thanks for the call - got the chair and it's great.
Thanks for the great service. Matt

The lights have now been ordered, and I look forward to receiving them and get them Installed.
Thanks for an excellent service. I will definitely buy from you again.
Best regards Jens

The lights arrived this morning in good condition. Thanks so much for your fabulous service!!! Prompt and helpful responses and lightning speed delivery!  ;)
Best regards, Cheryl

Yes, the pendants arrived, and they are gorgeous! They are in perfect condition, and they were here in no time at all. Thank you so much for your help and great service. If there is a place where I might leave a
review for your company, let me know and I would be more than happy to do it.
Thanks so much, Autumn

Our Moneyphants duly arrived today in perfect condition and we are delighted with them and relieved to have received them in good time for our grandchildren's Christening.
We would like to thank you sincerely for sorting out the problem and for your prompt attention and excellent service.
Regards David and Jill
 
I'm pleased to confirm that I have received the Fatboy hammock and doggielounge as you can see below. Lady immediately loved the it and I'm now hoping for some sun here in a Chiswick so Lady and I can both
enjoy the hammock together :-)
Thanks so much for the great personal customer service which I didn't expect when shopping online.
Have a lovely weekend, Pernille
 
Light arrived safely and is fitted, working and looking fantastic. Thanks for your great customer service.
John
 
Just a quick note to say thanks for the prompt delivery of my tables. They arrived extremely well packaged and will look very good in their chosen spots (once the room is decorated!).
Best wishes, Chris
 
Huge thanks and sorry i missed your call.  I was in a meeting.
Thanks once again for your excellent service.
Kind regards Janet
 
Fab customer service from you guys.
Louise
 
Just a note to thank you for the excellent service with supply of the lights for my client – though she has yet to see them in situ she has seen pics of the interior lamps, fitted in position and she is very pleased. The exterior lamps arrived as scheduled by UPS last Wednesday and will be fitted next week. When the house is finished I will send you some pics if you want. So far, so good – it is a real pleasure when a plan comes together so well within such a short timescale, thanks once again.
Best wishes,
Peter
 
I would like to take just a moment to thank you for your excellent service. It is not often one receives such prompt emails and to have a personal phone call from you is actually quite exceptional. Add to that the prompt arrival of my order; Georg Jenson-Arne Jacobsen salad servers which arrived this morning, I can only say marvellous, well done and thank you.
Yours sincerely
Derek
 
Just wanted to say how pleased I am with these chairs and the service from Innes. I ordered with a little trepidation because it was a lot of money and I'd only seen the chairs online. I knew I could send them back if I hated them, but it's a hassle, disappointing and wasted money. However, they are brilliant - very solid, smooth, well made and look wonderful with my John Lewis 'Henry' table (the chairs are a slightly lighter oak, but I don't mind and could anyway oil them if I did). They are even comfortable - a comfortable wooden dining chair!! My partner had agreed to them only on condition that I made some seat cushions, but now says these are unnecessary (hooray!).
The service from Innes was also exemplary. The chairs arrived about 2 weeks earlier than anticipated, I spoke to someone on the 'phone before placing the online order, and again to organise delivery, and she/they could not have been more pleasant and helpful. Delivery was on a Sunday which was marvellous, the drivers found us (no easy feat)  and were also friendly and helpful. And your price for these chairs was the lowest I found. So, all round, a really excellent experience.
Many thanks,
Vivienne
 
Thanks for the fantastic service with my recent order. It was so nice to receive your call regarding confirmation of the order and being asked about delivery.
Kind regards,
Gill
 
Thank you for the excellent and quick service, would recommend you to friends and certainly buy from you again.
Regards
Rachel
 
I am grateful for your help Thank you, next time I am looking to buy any designer furniture I will definitely contact you.
Excellent service.
Many Thanks,
Abdal
 
The cushions arrived bright and early and look terrific.
Thank you for your excellent service.
Regards Scilla
 
Just to say thank you for the replacement lamp.
You are a lovely company to deal with and will not hesitate to use again and recommend to others.
Mildred
 
Thank you very much for the voicemail yesterday checking that my order of the Loop Hall Stand had arrived safely. Yes! It did thank you very much.  A pleasure once again shopping with Innes.
Kind regards Charlotte
 
Just to confirm, yes, I received the HAY DLM table yesterday.
Very, very happy with it. Thanks for such a quick delivery. 
Elia
 
Hello - I just received your voicemail and wanted to confirm that I have received the Tom Dixon light.  I haven't opened yet but wanted to thank you for your very efficient delivery and the excellent customer service.  There aren't many places that call to confirm delivery and it's great to get such personal service.  I have to say, before I discovered your website I had already ordered another Tom Dixon light from Heal's -- two weeks on, I'm still waiting for delivery -- next time I will definitely come straight to you! 
Dulcie
 
Yes, received safely and on time.
And we'd like to thank you also for the way you were able to find a solution to the delivery problem. We're very grateful and we want you to know how much we appreciate the efforts you went to on our behalf.  Service of that high order is unusual and deserves as much praise as we can give.
Regards, Peter
 
Just to confirm I received the mirror safely yesterday. Very pleased with the mirror and the service.
Thanks, Bharat
 
Yes, arrived safe and sound yesterday.
Very pleased with it and the customer service delivered by Innes, first class.
Regards Lee
 
Thank you very much for ringing me today. I received Toikka's Festive Mistle Thrush on Friday morning. What a beautiful bird!  I put it in our conservatory and enjoy watching it every day.
I am very glad to be able to get such a precious, beautiful bird and am also very impressed your good service.
I would like to use your shop again in the future.
Junko
 
Just wanted to let you know how pleased I was with the service I received from Innes last week.
Not only did you call me to confirm my order, but you gave me a choice of delivery options to suit me. The gift I purchased was for my partner's birthday, so I was very pleased it turned up on Saturday morning as scheduled.
In this age of choice, it's really important that customers know they are valued. By calling you made me feel my business was important, no matter what I'd purchased. It was very much appreciated, and means I'll come back to purchase again in the future.
Thanks again :-) Paul
 
 
Good morning
Thank you I have and many thanks for your efficient service
Kind regards Jon
 
I have received my order, thank you.  Thank you for such great service on this order.
Regards Nicola
 
I just wanted to let you know that our sofa and pouf arrived and we love them!!
Thanks for all your efforts!
We shall be sure to come back to you in the future and tell all our friends about you guys.
Best wishes Pete
 
Everything has just arrived and its all perfect. Thank you very much.
Very kind regards Nicole
 
 
A line of thanks – our replacement Aalto vase was “back” on the coffee table within 48 hours of its long-serving predecessor being broken.  Which means you supplied and delivered in only a little more time than it took to make …
Friendly service; excellent communication; secure packing and delivery; top value. This is how on-line shopping should always be!  Thanks again. Regards Ian
Received this item today. Absolutely delighted with it,and speed of delivery.
Thank you. Marian
 
I just wanted to let you know that the George Nelson wall clock arrived safely and that we are delighted with it.
Thank you for your care and attention in dealing with this order.
Best regards Derek
 
This morning I've received the carpet.
I'm very satisfied of the carpet and of the really fast shipping!!
Thank you again Alessandro
 
Yes i received it, your service was excellent. 
Thank you very much! Andrew
 
The Beanbag arrived Sat afternoon. Thank you for your excellent service and follow up call this morning.
Have a very merry Christmas and Happy New Year. 
Kind regards, Helen & Steve
 
The replacement vase just arrived here and it is fine. The packaging was amazing! It took me about 10 minutes to get to the vase itself!!
Thank you very much, I would just like to say how efficient you have been and how helpful.
Happy Christmas, Julia
 
I want you to know that the Bookworm now has arrived. And has found its place in our home. Its beautiful. We are the proud owners of what has to be the only Arad in our little town of Halden. (population 30000) Maybe in the whole region. Thank you and Merry Christmas! Our 11-year old son, not the keenest reader, have read two books today. Its ok as long as the book is in the worm..
Nina.
 
Just to let you know that I've unpacked all the items and they are in perfect condition mainly due to the quality of the packaging.I showed the kitchen fitters and they just said "wow"!!!
When the kitchen is finished I'll e-mail some pics of our bespoke kitchen with the Panton pieces which are just gobsmacking.
On a final note, I'd just like to complement you and your staff for your exceptional customer service and the friendly and professional way in which you dealt with me. Simply the best!! 
Regards, Mike
 
Just to let you know the Dexter Floor Lamp arrived safely and we are very happy with it.
Very impressed with your delivery and follow-up service. 
Regards Steve
 
All received and looks great!! Thanks very much for top service.
With regards Bob

Just a quick note to say I received the magazine rack last week and am extremely pleased with it; it was bought as we already have a Kartell Fly Light and it complements it perfectly.
 Also, I would like to mention that I thought your customer service was excellent throughout the whole process.
 Regards
 George

The 'bird' arrived today 15 March at 1400hrs.
Thank you for the excellent service, beautifully packed.
 By far the best service of any company I have dealt with in UK.
 RM-S
I just wanted to let you know that the three Tom Dixon pendants all arrived in perfect condition and we're very happy with them. 
Great service too. 
Thank you Sonia

Hi Julie.
The chairs have just arrived although I haven't got time to unpack them til later. The colour is even more gorgeous than I remember as it has been about 2 years! I'll let you know when I unpack them that they are ok.
:]  !! A very happy me!!

Thanks. Pleasure ordering from you. It was a swift and responsive process. 
Best regards,
 Estrellita

Thank u sooo much .... It looks fab! 
Debs

Good morning.
All arrived safely. Look fantastic.
Thanks for prompt service. Will be buying some vitra chairs from you when i have some spare cash in the new year. 
Rich

The table looks great. Thanks for contacting me to confirm all is ok, very good customer service.
 Kind regards,
 Clare

Very professional service – thank you very much – very appreciated and have a great weekend
 Jon

Further to your telephone call this afternoon, I confirm receipt of the Robert Welch Carving Set.
Thanks for your prompt and efficient service. Cheers
 Pat

Yes everything was fine and many thanks for your help and great service.
 Regards
 Philip

The chairs arrived today safe and sound with DHL international. I have very pleased with your services as well as the over all shopping experience. The PK22 are just so great! 
If you like to have feedback on what to improve (I have been working in the ebusiness space for multinational companies for number of years): What made me (as a first time shopper at your store) a bit hesitant in the first place, was that I hardly couldn't find any customer reviews and/or independent shop reviews across the net. I was searching quite a bit and couldn't find any third party source that was validating that your store actually was a solid and trustworthy store. The only "third party source" that I had to rely on, what that Fritz Hansen have you as an "independent retailer"...So, if you like to extend your customerbase, my recommend you to spend a bit more effort on visibillity of the trustworthness doing business with you...
All in all, I will return shopping with you ;- Cheers 
Pär  (This is something that we are working on and hope to be able to add a customer review section soon)

Just a brief e-mail to thank you for your superb service in dealing with my purchase of the "Little Friend Table" (Fritz Hansen). From the initial order through to the delivery today, the service has been excellent. The delivery (today at 6.55 a.m.) was brilliant. No waiting around at all.
 Kind Regards
 Derek

Yes, thank you I have received my order. Many thanks. I am really pleased with my rugs. 
Tommy

Thank you for your message! My order has arrived safely. And I´m very pleased with my purchase.
Thank you!
 Kind regards
 Noora

The table looks great. Thanks for contacting me to confirm all is ok, very good customer service. 
Kind regards,
Clare

The table just arrived here in frankfurt and looks wonderful. 
Thank you very much for your help during the process as I was a little frightened to order a table in great britain. 
Greetings from Germany
Stephan

Delivery received ! Thank you very much for your help with my order, I shall go home this evening with a smile, as it feels like Christmas eve…….
All the best
 Ian

I just wanted to say that my order of the 6 Air Chairs by Magis arrived this morning and how impressed I have been in dealing with your company and how flawlessly the order has been implemented - we renovated our house last year so experienced many many suppliers so know good service when we see it.
We shall definitely be checking out your site for any of our future needs.
Thank you
 David

I recently placed an order with you for Iittala Ultima Glasses and managed to make a mess of the order! Throughout this whole process your staff on the end of the phone (Julie, June & Sam) have been wonderful. Even before I discovered that I had messed up the order the level of customer care had impressed me so much from these women that I had already mentioned it to my family.
I just wanted someone at Innes to know that they have really lovely and efficient staff who make it a delight to shop with Innes. Please let them know that I totally appreciate their level of care, efficiency and bright cheery manner in dealing with customers. Well done to them!
With all good wishes,
 Mervyn

I guess by now you would've guessed that I've decided to keep the Georg Jensen jug. 
I just like to express my thanks for your great customer service.  you've been the best online retailer that I've had the pleasure of shopping with.  I wish you all the best with your business.
 kind regards
 Ray

I don't often give feedback but I thought in this case that you deserve a special mention! I ordered some wine glasses from you for my friend's birthday. Unfortunately they were out of stock but you immediately rang me to check if the new delivery timings would be OK. When they came in stock, again I received a phone call to organise the exact delivery details. The wine glasses arrived exactly when you said they would and were very securely packaged. I've also just had another phone call to check that everything was OK. I just want to say thank you for not only being utterly professional but also being extrememly friendly and helpful. Such outstanding customer service is rarely seen nowadays and truely deserves credit. I will definitely be ordering from you agian in the future and will recommend you to friends, colleagues, and anyone else who will listen!!
 Big Thanks,
One VERY happy customer.
 Emma :)

I ordered the below Robert Welsh Knife set from you a week or so ago and I just wanted to say how impressed I was with the service. The item was delivered today and it absolutely beautiful. I thought the customer service I received when arranging delivery of the item was amazing and the 2 woman I spoke to were extremely helpful and pleasant - your staff are a credit to the company. 
I look forward to shopping with you again.

Kind regards, 
Paula

I just received my order today. In great condition ofcourse.... And for the weekend...Thank you very much for a very nice and easy transaction. Your service and email contact is top notch. Keep up the good work and i hope to do buiseness again someday. 
Kind regards
 Eric

Just to let you know my Windrush Candlesticks have arrived safely, and I am thrilled with them.
 Many thanks for such an excellent service, sadly rarely seen these days, I will be recommending you to my friends. 
Kindest Regards
 Simon

I recently purchased a watch online from Ivor Innes, unfortunately after a couple of months the watch became faulty, I emailed them, they immediately responed and offered to replace the watch, no quibbles, no questions, just very helpful. I shop online from may different suppliers but can honestly say the customer service I received from them was first class. I will recommend them to eveyone I know.

My order has safely arrived in London today.
 Many thanks for your excellent service and a happy Christmas to all at Innes.
 Kind regards, 
Lesley

The chairs and coffee table arrived yesterday, very lucky considering the weather and they are gorgeous very pleased... hoping the family can get here to christian it!!
 Have a great Christmas and Happy New Year 
Regards 
Helen

I just wanted to say how pleased I am with my order and how you handled it.  It was a refreshing experience to be phoned up by a very pleasant person when I pleased my order to be asked about a convenient delivery day. The parcel arrived really well wrapped and I am very pleased with it, it looks great.
I will definitely order from you again.

regards
 Janet

Just wanted to say thanks for professional and efficient service - received candlesticks yesterday as promised.

Again thanks
 Mark

Thanks so much for taking the trouble to call me about the Tom Dixon light, which is perfect and I’m enjoying using. In fact I still have the old light - minus cable – which I’ll hold on to as a piece of sculpture.
Thanks for sorting out this problem with such care and attention.

Best
 Antony

I can confirm that the Coffee table arrived safely and that it looks fantastic. 
I would also like to thank you for your excellent and professional service!

With kind regards 
Henrik

We got the 2nd set of chairs we ordered from you this week and I wanted to drop you a quick email to tell you what a pleasure it was to deal with Innes.  Everyone there was so lovely and helpful, despite our indecisiveness.  It was such a joy to order from a company who give such personal attention to detail and have been so accommodating.  We will definitely be ordering from you in the future.  Keep up the good work.
 Best, 
Lee

Thank you for the call yesterday, just to confirm I did receive my order, and am delighted with it!

Sofa just arrived safe and sound. Its perfect - thanks!

The sofa was delivered to us today, and it really is stunning! ... Thank you very much, and we will definitely come back, the next time our budget allows for new furniture.

Best regards,
 Niels

The 2 tables have arrived so many thanks for that and you are most certainly on our "to be recommended" list! ...and another thing...we have just been browsing your website and bought a print! Shopaholics for Innes now eh!
Best wishes
Nick

Yes the table arrived very promptly.
Thank you for such wonderful service!

Liz

I just wanted to say thank you for your excellent customer service. The item are great and Frankie simply loves them!!
Thank you once again, I will definitely be back.
 
Regards 
Alan

Just to say thank you for the excellent service! I received the chair this morning, delivered by your courier after 9.30am as requested. Now sat in the very, very comfortable and extremely beautiful chair typing this.
As a first time customer of Innes I will gladly recommend you to others and will certainly shop with you again.

Many thanks and kind regards,
 Kev

I ordered the Tom Dixon mirror ball stand on Thursday.
Despite my many attempts to obtain assistance directly from the Tom Dixon people, I essentially had no way of checking the dimensions of the stand.
Thank you so much for all your assistance, excellent customer service and prompt delivery of the stand.
The stand looks absolutely fantastic and arrived on time also (despite the 24 hour notice).

Thank you!
 Jafar

We got the 2nd set of chairs we ordered from you this week and I wanted to drop you a quick email to tell you what a pleasure it was to deal with Innes.  Everyone there was so lovely and helpful, despite our indecisiveness.  It was such a joy to order from a company who give such personal attention to detail and have been so accommodating.  We will definitely be ordering from you in the future.  Keep up the good work.

Best,
 Lee

Many thanks 
You are super efficient! 

Michelle

I cannot fault your communications or service. Thanks. I can only recommend you to my friends.

Carolyn

thanks for the quick responses - i nearly had given up on internet shopping since so many retailers have no concept of customer service!!!  So far your help as been fantastic

rgds Alison

Firstly may I say on behalf of us both, how much we enjoyed our visit to your gallery, most impressive. The vase we bought is beautiful and already full of flowers.
We are going to measure up and discuss the logistics of storing the limited edition pieces we already have in our kitchen and get back to you in the next week or so.

Take care, Terry

The chairs have just arrived - they look fantastic!
Many thanks for such good service.

Regards...Peter

Thank you for your telephone call yesterday regarding the RW Oak Canteens. I consider this as excellent service.
We received the canteens safely - they were the best wrapped products we have ever had, and the quality of the canteens were excellent.
Well done!  What else do you sell?
 God Bless

The chairs arrived today in very good condition. They are great.
Thank you once again.

Regards Vasco

Great service - I have allready started to recommend your company/website to my friends and colleagues.
Looking forward to receive my fatboy.

Thanks for your messages-the lights have arrived, many thanks for your really good service.

Best wishes Jo

I just wanted to say THANK YOU so very much for the excellent service you and your staff at Innes provided. We are so happy with the sofa and the match is near perfect. Steve and I are down your way next weekend and note you have a gallery, I have seen a few peaces on the web site that I like. Are you open on Sundays?
Thanks again.
Best wishes Jacqueline

That's great news! Super service! The chair colour is white and they will sit on a tiled floor.

Thanks for all your help.
 Lucy

How exciting! And thank you for all the phone calls and emails keeping me in touch. I appreciate it. Can’t wait to get it.

Best wishes
 Jo

Hi, if we ordered 4 of these wall lights can you do us a deal ? I have ordered from you before and i remember you are so amazing how you run things . I have ordered from other companies and nobody rings back , i remembered your team are so good
.
Many thanks Keely

Yes thank you, my package arrived safely yesterday. The items are perfect. Thanks for taking the time out to send it by regular post and will definitely be doing business with you in the future.
Many Thanks, 
Adam.

Purchased a demo set of a Saarinen Oak Dining Table and 4 Eames plastic chairs through David and the whole experience was truly pleasant. As I stay in Singapore, there was the added complexity of getting this set crated and shipped over but David provided excellent service and support in obtaining a freight company and handling all the shipping issues. The set arrived in great condition and I am really happy with Innes on such a large ticket transaction.

Kind regards, Weiming, Singapore

and sometimes when things go wrong with deliveries that are beyond our control, we are always there to sort it out ...
I just wanted to thank you and everyone at Innes for seeing through my Noguchi table drama to it's conclusion, and also for the generous gift of the Georg Jensen decanter, which arrived yesterday. 
My new house is nearly completely decorated so I don't expect any more big purchases for a while, but rest assured I'd choose Innes again without hesitation (though maybe we'll see if there's a way to do it without WrapnSend?!). It comes as such a welcome surprise to see such attentive follow-up from Small-Medium Enterprises in this age of piled-high, rock bottom chain stores!
 With kindest regards and best wishes for a prosperous 2010.
Martin
 
This company knows the meaning of service to it's customers. Communications regarding your order made at every stage,including call or e-mail to assess your satisfaction on receipt of goods.Very courteous staff made telephone calls,goods delivered in high-quality packaging to preserve condition of items ordered. A wonderful selection of truly beautiful items offered to potential customers. A pleasure to find service at this level in the modern age of buying---thank you. Norah
I just wanted to say I don't ever remember having such good customer service as I did following this order.....
I made the order one evening,
Received a phone call the next day confirming stock and arranging delivery the following day,
Received my superbly packaged (in bubble wrap for protection) delivery as arranged, then a phone call to check all was as expected.
If only all companies treated their customers in this way........
Many thanks - I'm loving feeling like a valued customer, not to mention my new stylish kettle....
Regards,
Ann
 
I have received the lovely storage jars thank you.
I was very impressed with your level of service, a real pleasure doing business with you.
Regards
Anne
Great timing.  They were delivered this morning and all accounted for and in great shape thank you.  Look terrific.
As ever, the Innes service was superb and I have told many of my friends about you guys so I’m sure a few of the NZ orders are via those leads.
Cheers, Toby
I have. On time too. I built it in minutes and it's out in the garden being visited already! Thanks for the excellent customer service.
Lisa
Yes I'm pleased to confirm receipt of the walnut splitter and would add I'm very happy with the purchase, the prompt delivery and the efficient and friendly customer service received.
Kind regards
Russell
The shipment was received well today. The packaging is so well protected and shows your professional.
Thanks so much for your excellent service and looking forward to shopping again with you!
Best regards, Tony
The light arrived with me on Tuesday in perfect condition.
It now sits proudly opposite the other Fin light I purchased from you last year.
Thank-you as always for your friendly and excellent service.
Regards
Garry
Thank you for notification,Chris. Very happy to receive item whenever available. It is a lovely piece . The quality of your service to customer much appreciated as was the case when I last purchased item from you.
With thanks
Norah
Just to say a big thank you for our Wishbone Chair which thankfully arrived at 10.25 on Saturday just as we were having a coffee and Birthday cake!
The chair is beautiful and my husband loves it.  He is now talking about purchasing another 5 so we can use them at dining table!
Thanks again for your asistance.
Monica
Hello Julie, just to let you know the table arrived safely and Rob was here to unpack it. It was lovely for me when I walked in as it looked beautiful. My thanks to you and Sam for helping send photos etc which helped with the process. We are both delighted.
Best regards
Jackie
Yes received - thank you so much. Have very much appreciated the personal touch of the service you offer!
Regards
Hannah
Thanks for your call today. Just to let you know the lamps have arrived. I haven't opened the boxes yet as we're still in the middle of unpacking chaos but I assume they are all present and correct
I would just like to say what a pleasure it has been dealing with Innes compared with the myriad of laughably bad furnishing suppliers I have had the misfortune to do business with during this house move!
Kind regards,
Phil

Just to let you know the table and chairs arrived today and we are very pleased with them. Thanks for all your help with this and for the excellent customer service.
All the best
Deborah

Thank you for checking, the frame arrived safe and sound and is now in situ. Thanks again for such an excellent service.
Regards
Natalie

Thank you very much. Your customer service is excellent. I will remember this for future purchases!
Dalia

The lights have arrived today, and I have inspected them for damage and defects. Everything is in perfect order, so I am a very satisfied customer. Thanks again for a great service.
Kind regards
Jens

Thanks for the call - got the chair and it's great.
Thanks for the great service
Matt

The lights have now been ordered, and I look forward to receiving them and get them Installed.
Thanks for an excellent service. I will definitely buy from you again.
Best regards
Jens

The lights arrived this morning in good condition. Thanks so much for your fabulous service!!! Prompt and helpful responses and lightning speed delivery!  ;)
Best regards,
Cheryl

Yes, the pendants arrived, and they are gorgeous! They are in perfect condition, and they were here in no time at all. Thank you so much for your help and great service. If there is a place where I might leave a review for your company, let me know and I would be more than happy to do it.
Thanks so much,
Autumn

Our Moneyphants duly arrived today in perfect condition and we are delighted with them and relieved to have received them in good time for our grandchildren's Christening.
We would like to thank you sincerely for sorting out the problem and for your prompt attention and excellent service.
Regards
David and Jill
I'm pleased to confirm that I have received the Fatboy hammock and doggielounge as you can see below. Lady immediately loved the it and I'm now hoping for some sun here in a Chiswick so Lady and I can both enjoy the hammock together :-)
Thanks so much for the great personal customer service which I didn't expect when shopping online.
Have a lovely weekend,
Pernille
Light arrived safely and is fitted, working and looking fantastic. Thanks for your great customer service.
John
Just a quick note to say thanks for the prompt delivery of my tables. They arrived extremely well packaged and will look very good in their chosen spots (once the room is decorated!).
Best wishes,
Chris
Huge thanks and sorry i missed your call.  I was in a meeting.
Thanks once again for your excellent service.
Kind regards
Janet
Fab customer service from you guys.
Louise
Just a note to thank you for the excellent service with supply of the lights for my client – though she has yet to see them in situ she has seen pics of the interior lamps, fitted in position and she is very pleased. The exterior lamps arrived as scheduled by UPS last Wednesday and will be fitted next week. When the house is finished I will send you some pics if you want. So far, so good – it is a real pleasure when a plan comes together so well within such a short timescale, thanks once again.
Best wishes,
Peter
I would like to take just a moment to thank you for your excellent service. It is not often one receives such prompt emails and to have a personal phone call from you is actually quite exceptional. Add to that the prompt arrival of my order; Georg Jenson-Arne Jacobsen salad servers which arrived this morning, I can only say marvellous, well done and thank you.
Yours sincerely
Derek
Just wanted to say how pleased I am with these chairs and the service from Innes. I ordered with a little trepidation because it was a lot of money and I'd only seen the chairs online. I knew I could send them back if I hated them, but it's a hassle, disappointing and wasted money. However, they are brilliant - very solid, smooth, well made and look wonderful with my John Lewis 'Henry' table (the chairs are a slightly lighter oak, but I don't mind and could anyway oil them if I did). They are even comfortable - a comfortable wooden dining chair!! My partner had agreed to them only on condition that I made some seat cushions, but now says these are unnecessary (hooray!).
The service from Innes was also exemplary. The chairs arrived about 2 weeks earlier than anticipated, I spoke to someone on the 'phone before placing the online order, and again to organise delivery, and she/they could not have been more pleasant and helpful. Delivery was on a Sunday which was marvellous, the drivers found us (no easy feat)  and were also friendly and helpful. And your price for these chairs was the lowest I found. So, all round, a really excellent experience.
Many thanks,
Vivienne
Thanks for the fantastic service with my recent order. It was so nice to receive your call regarding confirmation of the order and being asked about delivery.
Kind regards,
Gill
Thank you for the excellent and quick service, would recommend you to friends and certainly buy from you again.
Regards
Rachel
I am grateful for your help Thank you, next time I am looking to buy any designer furniture I will definitely contact you.
Excellent service.
Many Thanks,
Abdal
The cushions arrived bright and early and look terrific.
Thank you for your excellent service. Regards Scilla
Just to say thank you for the replacement lamp.
You are a lovely company to deal with and will not hesitate to use again and recommend to others.
Mildred
Thank you very much for the voicemail yesterday checking that my order of the Loop Hall Stand had arrived safely. Yes! It did thank you very much.  A pleasure once again shopping with Innes.
Kind regards Charlotte
Just to confirm, yes, I received the HAY DLM table yesterday.
Very, very happy with it. Thanks for such a quick delivery.  Elia
Hello - I just received your voicemail and wanted to confirm that I have received the Tom Dixon light.  I haven't opened yet but wanted to thank you for your very efficient delivery and the excellent customer service.  There aren't many places that call to confirm delivery and it's great to get such personal service.  I have to say, before I discovered your website I had already ordered another Tom Dixon light from Heal's -- two weeks on, I'm still waiting for delivery -- next time I will definitely come straight to you!  Dulcie
Yes, received safely and on time.
And we'd like to thank you also for the way you were able to find a solution to the delivery problem. We're very grateful and we want you to know how much we appreciate the efforts you went to on our behalf.  Service of that high order is unusual and deserves as much praise as we can give.
Regards, Peter
Just to confirm I received the mirror safely yesterday. Very pleased with the mirror and the service.
Thanks, Bharat
Yes, arrived safe and sound yesterday.
Very pleased with it and the customer service delivered by Innes, first class.
Regards Lee
Thank you very much for ringing me today. I received Toikka's Festive Mistle Thrush on Friday morning. What a beautiful bird!  I put it in our conservatory and enjoy watching it every day.
I am very glad to be able to get such a precious, beautiful bird and am also very impressed your good service.
I would like to use your shop again in the future.
Junko
Just wanted to let you know how pleased I was with the service I received from Innes last week.
Not only did you call me to confirm my order, but you gave me a choice of delivery options to suit me. The gift I purchased was for my partner's birthday, so I was very pleased it turned up on Saturday morning as scheduled.
In this age of choice, it's really important that customers know they are valued. By calling you made me feel my business was important, no matter what I'd purchased. It was very much appreciated, and means I'll come back to purchase again in the future.
Thanks again :-) Paul
Good morning
Thank you I have and many thanks for your efficient service
Kind regards Jon
I have received my order, thank you.  Thank you for such great service on this order.
Regards Nicola
I just wanted to let you know that our sofa and pouf arrived and we love them!!
Thanks for all your efforts!
We shall be sure to come back to you in the future and tell all our friends about you guys.
Best wishes Pete
Everything has just arrived and its all perfect. Thank you very much.
Very kind regards Nicole
A line of thanks – our replacement Aalto vase was “back” on the coffee table within 48 hours of its long-serving predecessor being broken.  Which means you supplied and delivered in only a little more time than it took to make …
Friendly service; excellent communication; secure packing and delivery; top value. This is how on-line shopping should always be!  Thanks again. Regards Ian
Received this item today. Absolutely delighted with it,and speed of delivery. Thank you. Marian
I just wanted to let you know that the George Nelson wall clock arrived safely and that we are delighted with it.
Thank you for your care and attention in dealing with this order. Best regards Derek
This morning I've received the carpet.
I'm very satisfied of the carpet and of the really fast shipping!! Thank you again Alessandro
Yes i received it, your service was excellent. Thank you very much! Andrew
The Beanbag arrived Sat afternoon. Thank you for your excellent service and follow up call this morning.
Have a very merry Christmas and Happy New Year.  Kind regards, Helen & Steve
The replacement vase just arrived here and it is fine. The packaging was amazing! It took me about 10 minutes to get to the vase itself!!
Thank you very much, I would just like to say how efficient you have been and how helpful. Happy Christmas, Julia
I want you to know that the Bookworm now has arrived. And has found its place in our home. Its beautiful. We are the proud owners of what has to be the only Arad in our little town of Halden. (population 30000) Maybe in the whole region. Thank you and Merry Christmas! Our 11-year old son, not the keenest reader, have read two books today. Its ok as long as the book is in the worm.. Nina.
Just to let you know that I've unpacked all the items and they are in perfect condition mainly due to the quality of the packaging.I showed the kitchen fitters and they just said "wow"!!!When the kitchen is finished I'll e-mail some pics of our bespoke kitchen with the Panton pieces which are just gobsmacking.
 
On a final note, I'd just like to complement you and your staff for your exceptional customer service and the friendly and professional way in which you dealt with me. Simply the best!!  Regards, Mike
 
Just to let you know the Dexter Floor Lamp arrived safely and we are very happy with it.
 
Very impressed with your delivery and follow-up service. Regards Steve
 
All received and looks great!! Thanks very much for top service. With regards Bob

Just a quick note to say I received the magazine rack last week and am extremely pleased with it; it was bought as we already have a Kartell Fly Light and it complements it perfectly.
 Also, I would like to mention that I thought your customer service was excellent throughout the whole process.

Regards
 George

The 'bird' arrived today 15 March at 1400hrs.
Thank you for the excellent service, beautifully packed.
 By far the best service of any company I have dealt with in UK.
 RM-S
I just wanted to let you know that the three Tom Dixon pendants all arrived in perfect condition and we're very happy with them. 
Great service too. 

Thank you Sonia

Hi Julie.
The chairs have just arrived although I haven't got time to unpack them til later. The colour is even more gorgeous than I remember as it has been about 2 years! I'll let you know when I unpack them that they are ok.
:]  !! A very happy me!!

Thanks. Pleasure ordering from you. It was a swift and responsive process. 

Best regards,
 Estrellita

Thank u sooo much .... It looks fab! 
Debs

Good morning.
All arrived safely. Look fantastic.
Thanks for prompt service. Will be buying some vitra chairs from you when i have some spare cash in the new year. 
Rich

The table looks great. Thanks for contacting me to confirm all is ok, very good customer service.
 Kind regards,
 Clare

Very professional service – thank you very much – very appreciated and have a great weekend
 Jon

Further to your telephone call this afternoon, I confirm receipt of the Robert Welch Carving Set.
Thanks for your prompt and efficient service. Cheers
 Pat

Yes everything was fine and many thanks for your help and great service.
 Regards
 Philip

The chairs arrived today safe and sound with DHL international. I have very pleased with your services as well as the over all shopping experience. The PK22 are just so great! 
If you like to have feedback on what to improve (I have been working in the ebusiness space for multinational companies for number of years): What made me (as a first time shopper at your store) a bit hesitant in the first place, was that I hardly couldn't find any customer reviews and/or independent shop reviews across the net. I was searching quite a bit and couldn't find any third party source that was validating that your store actually was a solid and trustworthy store. The only "third party source" that I had to rely on, what that Fritz Hansen have you as an "independent retailer"...So, if you like to extend your customerbase, my recommend you to spend a bit more effort on visibillity of the trustworthness doing business with you...
All in all, I will return shopping with you ;- Cheers 
Pär  (This is something that we are working on and hope to be able to add a customer review section soon)

Just a brief e-mail to thank you for your superb service in dealing with my purchase of the "Little Friend Table" (Fritz Hansen). From the initial order through to the delivery today, the service has been excellent. The delivery (today at 6.55 a.m.) was brilliant. No waiting around at all.
 Kind Regards
 Derek

Yes,  thank you I have received my order. Many thanks. I am really pleased with my rugs. 
Tommy

Thank you for your message! My order has arrived safely. And I´m very pleased with my purchase.
Thank you!
 Kind regards
 Noora

The table looks great. Thanks for contacting me to confirm all is ok, very good customer service. 
Kind regards,
Clare

The table just arrived here in frankfurt and looks wonderful. 
Thank you very much for your help during the process as I was a little frightened to order a table in great britain. 
Greetings from Germany
Stephan

Delivery received ! Thank you very much for your help with my order, I shall go home this evening with a smile, as it feels like Christmas eve…….
All the best
 Ian

I just wanted to say that my order of the 6 Air Chairs by Magis arrived this morning and how impressed I have been in dealing with your company and how flawlessly the order has been implemented - we renovated our house last year so experienced many many suppliers so know good service when we see it.
We shall definitely be checking out your site for any of our future needs.
Thank you
 David

I recently placed an order with you for Iittala Ultima Glasses and managed to make a mess of the order! Throughout this whole process your staff on the end of the phone (Julie, June & Sam) have been wonderful. Even before I discovered that I had messed up the order the level of customer care had impressed me so much from these women that I had already mentioned it to my family.
I just wanted someone at Innes to know that they have really lovely and efficient staff who make it a delight to shop with Innes. Please let them know that I totally appreciate their level of care, efficiency and bright cheery manner in dealing with customers. Well done to them!
With all good wishes,
 Mervyn

I guess by now you would've guessed that I've decided to keep the Georg Jensen jug. 
I just like to express my thanks for your great customer service.  you've been the best online retailer that I've had the pleasure of shopping with.  I wish you all the best with your business.
 kind regards
 Ray

I don't often give feedback but I thought in this case that you deserve a special mention! I ordered some wine glasses from you for my friend's birthday. Unfortunately they were out of stock but you immediately rang me to check if the new delivery timings would be OK. When they came in stock, again I received a phone call to organise the exact delivery details. The wine glasses arrived exactly when you said they would and were very securely packaged. I've also just had another phone call to check that everything was OK. I just want to say thank you for not only being utterly professional but also being extrememly friendly and helpful. Such outstanding customer service is rarely seen nowadays and truely deserves credit. I will definitely be ordering from you agian in the future and will recommend you to friends, colleagues, and anyone else who will listen!!
 Big Thanks,
One VERY happy customer.
 Emma :)


I ordered the below Robert Welsh Knife set from you a week or so ago and I just wanted to say how impressed I was with the service. The item was delivered today and it absolutely beautiful. I thought the customer service I received when arranging delivery of the item was amazing and the 2 woman I spoke to were extremely helpful and pleasant - your staff are a credit to the company. 
I look forward to shopping with you again.
 Kind regards, 
Paula

I just received my order today. In great condition ofcourse.... And for the weekend...Thank you very much for a very nice and easy transaction. Your service and email contact is top notch. Keep up the good work and i hope to do buiseness again someday. 
Kind regards
 Eric

Just to let you know my Windrush Candlesticks have arrived safely, and I am thrilled with them.
 Many thanks for such an excellent service, sadly rarely seen these days, I will be recommending you to my friends. 
Kindest Regards
 Simon

I recently purchased a watch online from Ivor Innes, unfortunately after a couple of months the watch became faulty, I emailed them, they immediately responed and offered to replace the watch, no quibbles, no questions, just very helpful. I shop online from may different suppliers but can honestly say the customer service I received from them was first class. I will recommend them to eveyone I know.

My order has safely arrived in London today.
 Many thanks for your excellent service and a happy Christmas to all at Innes.
 Kind regards, 
Lesley

The chairs and coffee table arrived yesterday, very lucky considering the weather and they are gorgeous very pleased... hoping the family can get here to christian it!!
 Have a great Christmas and Happy New Year 
Regards 
Helen

I just wanted to say how pleased I am with my order and how you handled it.  It was a refreshing experience to be phoned up by a very pleasant person when I pleased my order to be asked about a convenient delivery day. The parcel arrived really well wrapped and I am very pleased with it, it looks great.
I will definitely order from you again. 
regards
 Janet

Just wanted to say thanks for professional and efficient service - received candlesticks yesterday as promised.
 Again thanks
 Mark

Thanks so much for taking the trouble to call me about the Tom Dixon light, which is perfect and I’m enjoying using. In fact I still have the old light - minus cable – which I’ll hold on to as a piece of sculpture.
Thanks for sorting out this problem with such care and attention.
 Best
 Antony

I can confirm that the Coffee table arrived safely and that it looks fantastic. 
I would also like to thank you for your excellent and professional service!
 With kind regards 
Henrik

We got the 2nd set of chairs we ordered from you this week and I wanted to drop you a quick email to tell you what a pleasure it was to deal with Innes.  Everyone there was so lovely and helpful, despite our indecisiveness.  It was such a joy to order from a company who give such personal attention to detail and have been so accommodating.  We will definitely be ordering from you in the future.  Keep up the good work.
 Best, 
Lee

Thank you for the call yesterday, just to confirm I did receive my order, and am delighted with it!

Sofa just arrived safe and sound. Its perfect - thanks!

The sofa was delivered to us today, and it really is stunning! ... Thank you very much, and we will definitely come back, the next time our budget allows for new furniture.
 Best regards,
 Niels

The 2 tables have arrived so many thanks for that and you are most certainly on our "to be recommended" list! ...and another thing...we have just been browsing your website and bought a print! Shopaholics for Innes now eh!
Best wishes
Nick

Yes the table arrived very promptly.
Thank you for such wonderful service!
Liz

I just wanted to say thank you for your excellent customer service. The item are great and Frankie simply loves them!!
Thank you once again, I will definitely be back.
 Regards 
Alan

Just to say thank you for the excellent service! I received the chair this morning, delivered by your courier after 9.30am as requested. Now sat in the very, very comfortable and extremely beautiful chair typing this.
As a first time customer of Innes I will gladly recommend you to others and will certainly shop with you again. 
Many thanks and kind regards,
 Kev

I ordered the Tom Dixon mirror ball stand on Thursday.
Despite my many attempts to obtain assistance directly from the Tom Dixon people, I essentially had no way of checking the dimensions of the stand.
Thank you so much for all your assistance, excellent customer service and prompt delivery of the stand.
The stand looks absolutely fantastic and arrived on time also (despite the 24 hour notice).
 Thank you!
 Jafar

We got the 2nd set of chairs we ordered from you this week and I wanted to drop you a quick email to tell you what a pleasure it was to deal with Innes.  Everyone there was so lovely and helpful, despite our indecisiveness.  It was such a joy to order from a company who give such personal attention to detail and have been so accommodating.  We will definitely be ordering from you in the future.  Keep up the good work.
 Best,
 Lee

Many thanks 
You are super efficient! 
Michelle

I cannot fault your communications or service. Thanks. I can only recommend you to my friends.
Carolyn
thanks for the quick responses - i nearly had given up on internet shopping since so many retailers have no concept of customer service!!!  So far your help as been fantastic
rgds Alison
Firstly may I say on behalf of us both, how much we enjoyed our visit to your gallery, most impressive. The vase we bought is beautiful and already full of flowers.
We are going to measure up and discuss the logistics of storing the limited edition pieces we already have in our kitchen and get back to you in the next week or so.
Take care, Terry
The chairs have just arrived - they look fantastic!
Many thanks for such good service.
Regards...Peter

Thank you for your telephone call yesterday regarding the RW Oak Canteens. I consider this as excellent service.
We received the canteens safely - they were the best wrapped products we have ever had, and the quality of the canteens were excellent.
Well done!  What else do you sell?
 God Bless

The chairs arrived today in very good condition.  They are great.
Thank you once again.
Regards Vasco

Great service - I have allready started to recommend your company/website to my friends and colleagues.
Looking forward to receive my fatboy.

Thanks for your messages-the lights have arrived, many thanks for your really good service.
Best wishes Jo

I just wanted to say THANK YOU so very much for the excellent service you and your staff at Innes provided. We are so happy with the sofa and the match is near perfect. Steve and I are down your way next weekend and note you have a gallery, I have seen a few peaces on the web site that I like. Are you open on Sundays?
Thanks again. Best wishes Jacqueline

That's great news! Super service! The chair colour is white and they will sit on a tiled floor.
Thanks for all your help.
 Lucy

How exciting! And thank you for all the phone calls and emails keeping me in touch. I appreciate it. Can’t wait to get it.
Best wishes
 Jo

Hi, if we ordered 4 of these wall lights can you do us a deal ? I have ordered from you before and i remember you are so amazing how you run things . I have ordered from other companies and nobody rings back , i remembered your team are so good
. Many thanks Keely

Yes thank you, my package arrived safely yesterday. The items are perfect. Thanks for taking the time out to send it by regular post and will definitely be doing business with you in the future.
Many Thanks, 
Adam.

Purchased a demo set of a Saarinen Oak Dining Table and 4 Eames plastic chairs through David and the whole experience was truly pleasant. As I stay in Singapore, there was the added complexity of getting this set crated and shipped over but David provided excellent service and support in obtaining a freight company and handling all the shipping issues. The set arrived in great condition and I am really happy with Innes on such a large ticket transaction.
 Kind regards, Weiming, Singapore

and sometimes when things go wrong with deliveries that are beyond our control, we are always there to sort it out ...
I just wanted to thank you and everyone at Innes for seeing through my Noguchi table drama to it's conclusion, and also for the generous gift of the Georg Jensen decanter, which arrived yesterday. 
My new house is nearly completely decorated so I don't expect any more big purchases for a while, but rest assured I'd choose Innes again without hesitation (though maybe we'll see if there's a way to do it without WrapnSend?!). It comes as such a welcome surprise to see such attentive follow-up from Small-Medium Enterprises in this age of piled-high, rock bottom chain stores!
 With kindest regards and best wishes for a prosperous 2010.